1. How do I make a payment?

We happily accept Bankcard, Visa, MasterCard, Amex, Diners, and direct deposit.


2. When do I have to pay?

A 10% deposit is required for confirmation at the time of booking and the balance is due 14 days before your arrival date. All accommodation that is for less than 8 weeks is paid in full prior to occupancy. Accommodation for over 8 weeks can be paid in 4-weekly intervals and must be kept at 8 weeks in lieu.


3. What happens if I cancel the booking?

If you cancel your booking more than 14 days before you are due to arrive, a full refund will apply, minus a $150 admin fee. If you cancel less than 14 days before your arrival, then any days in that period that can be rebooked will be refunded to you. If you need to shorten your booking, a 14 days’ notice to vacate is required. If less than 14 days’ notice is given we will try to re-book that period and will refund any days that can be replaced.


4.What happens if I need to change our booking?

Extensions to the vacation date will be granted subject to availability. If your booking dates change and you wish to check in earlier or later than the requested dates, we will do our best to accommodate you.


5. What time is check-in/check-out?

Check-in is after 2pm, however we are happy to grant earlier access if the apartment is available beforehand.
Check-out is before 10am, however a late check-out can be granted subject to availability.


6. Do you require a security deposit?

No security deposit required. We do require Photo ID & Credit Card details on arrival.


7. How do I get the keys to my apartment?

A property manager will meet you at the apartment complex with the keys for your unit on your check-in date. They will familiarise you with the property and its location and answer any questions you may have.

We can also arrange airport pickup in a private car, the driver would have keys & information for the apartment. (Charges apply)


8. Does the price include gas/water and electricity?

Yes, electricity, water and gas are included in the accommodation charge. Fair use is included, so should this be exceeded guests will be required to pay the excess. We ask you to switch off your lights and air-conditioning when not in the apartment to avoid additional charges.


9. Do the apartments have internet connection?

Yes, we have WiFi available in each apartment at no additional charge.


10. Can I watch streaming services?

Yes,  all our apartments have Smart TVs and you can log in with your credentials.


11. Can I bring my pet?

No, unfortunately animals are not permitted in the apartments at any time.


12. Do I have to bring our own linen?

No, all apartments are fitted with clean linen and towels, as well as a spare set of linen and towels. If extra linen is required, additional charges will apply.


13. What is included in the apartments?

All apartments are fully furnished with everything you might need for your stay. This includes a TV, Wi-Fi, fully equipped kitchen with crockery/utensils and internal laundry facilities. For a full inventory of standard furnishings provided, please refer to the individual apartment inventory list.


14. How many people can I have staying in the apartment?

You must not exceed the number permitted on the booking confirmation. Generally, our one bedroom apartments hold a maximum of two guests. Our two bedroom apartments can hold a maximum of four guests.


15. Am I allowed to smoke in the apartment?

No, smoking is not permitted in any of our apartments at any time. Extra cleaning charges may be applied if smoking occurs.


16. Is car parking available?

Yes, secure undercover parking is available in most buildings, however due to limited availability a request must be made prior to your arrival. Extra charges apply per night.