FAQ

1- How do we make a payment?

We happily accept Bankcard, Visa, MasterCard, Amex, Diners, and direct deposit.

2- When do we have to pay?

50% deposit is required for confirmation at the time of booking and the balance is due 14 days before your arrival date. All accommodation that is for less than 8 weeks is paid in full prior to occupancy. Accommodation for over 8 weeks can be paid on 4-weekly intervals and must be kept at 8 weeks in lieu.

3- What happens if I cancel our booking?

If you cancel your booking more than 28 days before you are due to arrive a full refund will apply, less a $150 admin fee. If you cancel less than 28 days before your arrival, then any days in that period that can be rebooked will be refunded to you.. If you need to shorten your booking, a 28 days’ notice to vacate is required. If less than 28 days’ notice is given we will try to re-book that period and will refund any days that can be replaced.

4- What happens if we need to change our booking?

Extensions to the vacation date will be granted subject to availability. If by chance your booking dates change and you wish to check in earlier or later than the initial requested dates, we will do our best to accommodate you.

5- What time is check-in/check-out?

Check-in is after 2pm, however we are happy to grant earlier access if the apartment is available beforehand.
Check-out is before 10am, however a late check-out will be granted subject to availability.

6- Do you require a security deposit?

For stays under 28 nights a deposit of 50% is required to secure the booking. For stays between 29 nights and 365 nights a 28 night deposit is required to secure the booking. This can be paid via direct deposit, credit card or bank cheque. Credit card details and ID are also required on arrival.

7- How do I get the keys to my apartment?

A property manager will meet you at the apartment complex with the keys for your unit on your check-in date. They will familiarise you with the property and its location and answer any questions you may have.

8- Does the price include gas/water and electricity?

Yes, electricity, water and gas are included in the accommodation charge. Fair use is included, so should this be exceeded guests will be required to pay the excess. We ask you to switch off your lights and airconditioning when not in the apartment to avoid additional charges.

9- Do your apartments have internet connection?

Yes, we have WiFi available in each apartment at no additional charge.

10- Do you have pay TV connected in the rooms?

Yes, Foxtel is available in most buildings, however please enquire as to availability and costs at the time of booking or prior to your arrival.

11- Can I bring my pet?

No, we’re sorry but animals are not permitted in the apartments at any time.

12- Do we have to bring our own linen?

No, all apartments are fitted with clean linen and towels, as well as a spare set of linen. If extra linen is required, additional charges will apply.

13- What is included in the apartments?

All apartments are fully furnished with everything you might need for your stay. This includes a TV, HiFi, DVD, fully equipped kitchen with crockery/utensils and internal laundry facilities. For a full inventory of standard furnishings provided in the apartment please refer to the room inventory list. You can find this by clicking on the “Inclusions” link on the home page of the website.

14- How many people can we have staying in the room?

You must not exceed the number permitted on the booking confirmation., Generally speaking, our one bedroom apartments hold a maximum of two guests, although some can additionally fit an extra rollaway bed for one person. Our two bedroom apartments can hold a maximum of four guests.

15- Are we allowed to smoke in the apartment?

No, smoking is not permitted in any of our apartments at any time. Extra cleaning charges may be applied if smoking occurs.

16- is car parking available?

Yes, secure undercover parking is available in most buildings, however due to limited availability a request must be made prior to your arrival. Extra charges apply per night.

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